Shipping policy
Continental U.S. Shipping
Most orders within the continental United States ship from our fulfillment center in Fort Worth, Texas, although some items may occasionally ship from our Denver location.
Most orders are processed and fulfilled within 1–2 business days, and some may ship the same day. In certain cases, additional processing time may be required due to inventory availability or location, order volume, or other fulfillment needs.
We currently offer:
- Standard Shipping: Typically 3–5 business days after fulfillment
- Express Shipping: Typically 2–3 business days after fulfillment
- Free Shipping: When free shipping is available, generally on qualifying orders over $100, orders are shipped using our Standard Shipping service.
Available shipping options and an estimated delivery date will always be shown at checkout before you complete your purchase. Delivery dates are estimates and are not guaranteed.
Depending on your delivery location, Standard and Express may occasionally show the same estimated delivery date. This is especially possible for destinations close to our Fort Worth fulfillment center, where standard ground transit times may already be relatively short.
Business days are Monday through Friday, excluding federal holidays. Orders may be processed and packed on weekends or holidays, but carrier pickup and transit generally resume on the next business day.
Need Your Order by a Specific Date?
If you need an order by a specific date, please review the estimated delivery date shown at checkout before placing your order. We cannot guarantee delivery earlier than the date displayed or accommodate shipping services that are not offered at checkout.
We do not currently offer guaranteed overnight shipping.
Order Changes & Cancellations
Once an order is submitted, it may begin processing immediately. While we will do our best to accommodate requests to change or cancel an order, we cannot guarantee that changes or cancellations can be made once an order has been placed.
This includes requests to change items, sizes, quantities, or shipping addresses. Once an order has entered fulfillment, we may not be able to modify or stop it.
Contacting our customer service team or leaving a note on your order does not automatically pause or stop fulfillment. Please allow up to 24 hours for a response to customer service messages.
Multiple Packages
In some cases, items within the same order may ship from different locations or at different times. You may receive multiple packages with separate tracking numbers, and those packages may arrive on different days.
There is no additional shipping charge when Zyvia splits an order into multiple shipments.
Alaska, Hawaii & U.S. Territories
Orders shipping outside the continental United States may have different shipping options, rates, and delivery times. Available shipping methods, costs, and estimated delivery dates will be shown at checkout based on your destination.
Additional transit time may be required for orders shipping to Alaska, Hawaii, Puerto Rico, and other U.S. territories.
International Shipping
Zyvia ships worldwide, including to Canada, the United Kingdom, the European Union, Australia, and destinations throughout Asia.
International shipping rates, estimated delivery dates, and any applicable duties and taxes are calculated and displayed at checkout before you complete your purchase.
International orders are shipped DDP (Delivered Duty Paid), meaning applicable duties and import taxes are collected at checkout. There should be no surprise duties or import charges due upon delivery.
Delivery times vary by destination and may be affected by carrier schedules, customs processing, local holidays, and other factors outside our control. Your tracking information will provide the most current delivery estimate once your order is on its way.
Carriers & Tracking
We work with multiple shipping carriers, including USPS, UPS, FedEx, DHL, and OnTrac. The carrier and service used for your order may vary based on your delivery location, estimated transit time, and available shipping services.
The shipping method selected at checkout does not guarantee that your order will be shipped with a specific carrier. Once your order ships, you will receive tracking information identifying the carrier and providing the latest estimated delivery information.
Tracking information may take some time to update after an order has been fulfilled. Carrier delivery estimates may also change once a package enters the carrier's network.
Fulfillment and shipping timelines may be affected by weekends, holidays, inventory location, weather, carrier delays, customs processing, or other circumstances outside our control.
Lost, Damaged or Incorrect Packages
If your order arrives damaged, incomplete, or incorrect, please contact us at support@zyvia.store within 7 days of delivery with your order number and, when applicable, photos of the items and packaging. We'll review the issue and help determine the appropriate resolution.
If tracking shows your package as delivered but you have not received it, please first check around the delivery location and with household members or neighbors. If you still cannot locate it, contact us within 7 days of the delivery scan so we can help investigate with the carrier.
Once a package has been marked as delivered by the carrier, Zyvia cannot guarantee a replacement or refund, but we will work with you and the carrier to determine the appropriate next steps.
If tracking has not updated for an extended period of time or you believe your package may have been lost in transit, please contact us so we can help investigate.
Undeliverable & Refused Packages
Please double-check your shipping address before completing your order. Customers are responsible for providing a complete and accurate delivery address.
Packages returned to Zyvia as undeliverable, unclaimed, or refused may be refunded for the merchandise once the package is received back by us. Original shipping charges are nonrefundable, and any return shipping or carrier fees may be deducted from the refund.
If you would like a returned order reshipped, additional shipping charges may apply.